Scope of Services: · Resolve production incidents as per the customer SLAs · Custom Development: Build and enhance RightNow BUI extensions using JavaScript, HTML, and CSS. CPM, Custom scripts using PHP. · Configuration & Scripting: Implement business rules, workflows, and custom scripts to automate processes. · API & Integration: Develop integrations with external systems (CRM, ERP, telephony, payment gateways) using REST/SOAP APIs and web services. · Portal Development: Customize the customer …