Supervisor of Live Support (Omnichannel)
Blaze
Descrição da Vaga
Job Summary Key Responsibilities1. Operational & Performance Management - Real-Time Monitoring: Oversee live operations and roster adherence using Zendesk, Analytics, and Explorer. - KPI Tracking: Analyze metrics (CSAT, AHT, Abandonment, Acceptance) to ensure targets are met. - Reporting: Deliver weekly/monthly data-driven reports and action plans to leadership. 2. Leadership & People Development - Team Growth: Conduct structured 1:1s, provide data-backed feedback, and manage Individual Develop…
Publicado há 21 horas
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