On behalf of our client in Piracicaba, Progression3 is in search of an IT Support Analyst for a permanent role. As a Service Desk Analyst, your Key Responsabilities include: - Primary contact for answering, evaluating, and prioritizing Service Desk requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies - Provide initial Service Desk support to end users on a variety of issues. - Responsible to monitor all open reques…