As a Scaled Customer Success Manager, you will redefine how we support and grow our "Paper" account segment. Unlike traditional 1:1 CSM roles, you will own the health and success of hundreds of customers simultaneously by leveraging automation, data-driven insights, and digital-first engagement strategies. You will sit at the intersection of Technical Support, Customer Success, and Operations , ensuring that no customer is left behind while maintaining the efficiency of a high-volume business m…