W hat we offer W e help the world run better. O T he SAP Academy for Customer Success is a global development program designed for talent who are early in their career. W ho You’ll Become T he Customer Success Manager (CSM) works directly with customers to guide them through their business journey with our solutions. The CSM works to increase customer satisfaction, retention, renewals, references, and upsells for Cloud products within their assigned solution portfolio. The CSM oversees key cust…