About the role As a Service Desk Agent , you will make an impact by acting as the first point of contact for users seeking technical assistance and IT support. You will be a valued member of the IT Operations team and play a key role in ensuring smooth IT service delivery by efficiently diagnosing, resolving, or escalating technical issues to maintain user productivity and satisfaction. In this role, you will: Provide user support via phone, email, chat, and ticketing systems Diagnose and tro…