About the Role At Uber, providing excellent customer support to our users is a core feature of our product experience. As a CX Program Manager, you will be responsible for listening to users, understanding the root causes of painful customer experiences and helping to design solutions to reduce them, aiming to build a great experience for Eaters in the Delivery Business across different modalities (i.e. Automations, In-App Support, Phone, Chat, etc.). You will have a deep understanding of the …