Information Technology Analyst - This role provides handson Level 1 and Level 2 technical support to end users, manages the hardware lifecycle, and acts as the local point of contact between IT teams and the business. Key Responsibilities- Provide Level 1 and Level 2 enduser support for office employees (onsite, phone, and ticketing system)- Diagnose and resolve incidents within agreed SLAs- Escalate complex issues to regional or global IT teams and external vendors when required- Support IT on…