You bring professional experience and transferable skills that position you to succeed in product management. You are customer-focused and motivated to build expertise in translating customer needs into product outcomes and measurable value. You thrive in collaborative environments and enjoy working closely with Product Managers, Engineers, and Designers to learn how customer problems are solved through product solutions. You bring analytical thinking, communication skills, and a willingness to learn and contribute across the full product lifecycle, always keeping customer value at the center.As a member of the Product Management team at Confience, you will contribute to defining, delivering, and validating features within our SaaS product portfolio. You will help ensure our products address customer needs, improve workflows, and drive measurable outcomes. Your responsibilities include backlog refinement, user story creation, customer research, and sprint execution. This role emphasizes learning product management practices while contributing to value delivery, giving you the opportunity to build a strong foundation for your career. You will be expected to leverage your prior professional experience while learning Confience’s processes, tools, and customer priorities.

Agile Delivery and Backlog ManagementWrite and review user stories with clear acceptance criteria that tie back to customer value.Support backlog prioritization sessions by bringing in insights from customer feedback, support tickets, competitor analysis, and AI-driven analytics.Collaborate with Engineering, QA, and UX to validate features and ensure solutions meet customer needs.Assist in acceptance testing and confirm readiness of features against defined outcomes.Track and report progress of assigned stories, escalating blockers as needed to maintain timely delivery.Monitor post-release adoption metrics and customer feedback with the aid of AI tools to help evaluate feature success.Participate actively in sprint ceremonies and retrospectives, focusing on how delivery impacts customer and business value.Customer and Market ResearchParticipate in customer discovery calls and feedback sessions to capture insights.Shadow Product Managers during interviews and begin conducting portions of discovery conversations with guidance.Synthesize customer and market insights into actionable recommendations for backlog refinement.Analyze support tickets and customer feedback to identify recurring themes and unmet needs.Document competitor product features to assess differentiation and identify opportunities to deliver more value.Leverage AI tools to analyze large volumes of customer feedback and market data, turning unstructured information into actionable insights.Cross-Functional CollaborationPrepare and maintain product roadmap artifacts that align initiatives with customer needs and business priorities.Share clear updates and documentation with cross-functional partners to align around customer impact.Support roadmap communication by preparing summaries, feature updates, and demo materials that highlight customer value.Contribute to quarterly planning and alignment activities, ensuring customer perspectives are incorporated into priorities.Metrics & Value TrackingAssist in defining simple success metrics (e.g., adoption, usage, customer satisfaction) for new features.Monitor feature adoption and usage trends and share insights with the product team.Support reporting efforts by compiling data from analytics and customer feedback to measure value delivered.Use AI-driven reporting and dashboards to surface trends in feature adoption and customer usage.Learning and Professional DevelopmentActively develop product management skills through mentorship, shadowing, and hands-on contributions.Learn and apply prioritization frameworks under guidance to support decision-making.Engage in internal training sessions to strengthen knowledge of the Confience product suite, customer workflows, and industry standards.Learn how AI tools are applied in backlog management, customer research, and roadmap planning to streamline decision-making.